Privacy Policy

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website.

Personal Information You Provide

• Name, email address, phone number, and mailing address when you place an order or create an account
• Vehicle information (make, model, year) when using our product search or booking services
• Payment information (processed securely through PayPal — we do not store credit card numbers)
• Service appointment details and preferences
• Messages and inquiries submitted through our contact forms
• Contractor/technician application information including skills, certifications, and work experience

Automatically Collected Information

• Browser type, operating system, and device information
• IP address and general location data
• Pages visited, time spent on pages, and navigation patterns
• Referring website addresses
• Cookies and similar tracking technologies (see Cookie Policy below)

How We Use Your Information

• Process and fulfill your orders, including shipping and delivery
• Schedule and manage service appointments
• Communicate with you about orders, services, and inquiries
• Send promotional emails and newsletters (with your consent — you can opt out at any time)
• Improve our website, products, and services
• Process contractor and technician applications
• Prevent fraud and ensure website security
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: PayPal processes your payment information securely under their own privacy policy
• Shipping Carriers: To deliver your orders (name and shipping address only)
• Service Providers: Third-party tools that help us operate our website and business (analytics, email services)
• Legal Requirements: When required by law, court order, or to protect our rights and safety

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, keep you logged in, and understand how you use our site. You can control cookie settings through your browser preferences. Disabling cookies may limit some website functionality, such as staying logged in or maintaining your shopping cart.

Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption for all data transmission, secure payment processing through PayPal, and restricted access to personal data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

Illinois residents may have additional rights under the Illinois Personal Information Protection Act (PIPA). California residents may have additional rights under the CCPA. Contact us to exercise any of these rights.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.